When you create a subscription, it will be in the
INITIALIZED state. Once your customer authorises the subscription, it goes to an intermediary state called
BANK_APPROVAL_PENDING. It then goes to the
ACTIVEstate after Cashfree receives a secondary confirmation from our partner bank. This takes about two working days.
If the payment method selected is debit/credit card, the subscription directly goes to the
ACTIVE state from the
INITIALIZED state. You can start charging customers after the subscription is active.
Once a payment is initiated it will go to the
FAILURE state. The turnaround time for the transaction is dependent on the payment method. We currently support payments via Bank Accounts (e-Mandates) and Cards.
Bank Accounts (e-Mandates): Once the payment is initialized, it takes one day for the payment to go to the
FAILURE state. The status will be in the
PENDING state till the bank processes the payment.
Cards: Payments through debit or credit card go to the
FAILURE state immediately.
If a transaction fails, the subscription goes to the
ONHOLDstate. In these scenarios, you have to contact your customer regarding this issue and later after your consent, Cashfree will change the status to
ACTIVE. To activate the subscription, write to firstname.lastname@example.org.