When you create a subscription, it will be in the
INITIALIZED state. Once your customer authorises the subscription, it goes to an intermediary state called
BANK_APPROVAL_PENDING. It then goes to the
ACTIVEstate after Cashfree receives a secondary confirmation from our partner bank. This takes about two working days.
If the payment method selected is debit/credit card, the subscription directly goes to the
ACTIVE state from the
INITIALIZED state. You can start charging customers after the subscription is active.
Once a payment is initiated it will go to the
FAILURE state. The turnaround time for the transaction is dependent on the payment method. We currently support payments via Bank Accounts (e-Mandates) and Cards.
Bank Accounts (e-Mandates): Once the payment is initialized, it takes one day for the payment to go to the
FAILURE state. The status will be in the
PENDING state till the bank processes the payment. Typically, it takes 1 bank working day for the transactions to be processed.
Cards: Payments through debit or credit card go to the
FAILURE state immediately.
A subscription ends when one of the following conditions are satisfied.
The maximum cycle reaches the given limit.
The subscription reaches the expiry date set during creation.
The subscription is cancelled from the dashboard or the API on your (merchant) request.
Once the subscription ends,
New transactions cannot be initiated for the subscription.
For the transactions already initiated, it will go to the end-state (Success/Failed). The completion of a transaction is independent of the subscription status.
If a transaction fails, the subscription goes to the
ONHOLDstate. You can retry the failed transaction from the dashboard or the retry API. If the retry is successful, the subscription will be activated, else it continues to be in the
ONHOLDstate. You can also activate the subscription directly without retrying the payment.
One retry attempt is allowed per day and only 3 retry attempts are allowed for the failed transactions.
The banks may impose a charge when the debit is unsuccessful due to insufficient balance in the customer's account. This would be the same as check bounce charges and customers can check the bank documentation to know about the penalty amount.
When a subscription is created or payment gets processed, a notification via an email or text message will be sent to your customers. This is in compliance with NPCI’s regulations.
Cashfree sends notifications to your customers at different stages of the subscription lifecycle described below:
Subscription request initiated via Bank account (eMandate)
This notification is sent when your customers initiate a checkout process through Cashfree's checkout page.
Subscription rejected for payment through Bank account (eMandate)
This notification is sent when your customers or their bank rejects the subscription.
Subscription created for payment through Bank account (eMandate)
This notification is sent when a subscription is created successfully and approved for payments through your customer's bank account.
Upcoming payment (For periodic subscriptions - 48 hours prior to debit)
This notification is sent to your customers 48 hours prior to the subscription payment deduction. This will help customers ensure they have sufficient funds in their account.
Payment confirmation - Success
This notification is sent to your customers when the payment for a subscription is successful.
Payment confirmation - Failure
This notification is sent to your customers when the payment for a subscription has failed.
This notification is sent to your customers when a subscription has been cancelled.